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Assistant General Manager

Reference # 2025-17318 Location Rocky View
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Assistant General Manager, at Boston Pizza, one of Canada’s Best Managed Companies for 24 years running, oversee the daily Heart of House operations of Canada’s leading casual dining restaurant. They are responsible for ensuring that our most important people, our guests and our Heart of House team members, have an excellent Boston Pizza experience from start to finish. Skilled at overseeing food preparation, ordering supplies, scheduling shifts, and monitoring inventory levels, they also demonstrate outstanding leadership, have a strong foodservice background, communicate effectively and most of all, champion a fun and safe working environment for all.

  • Job Type: Full Time
    Flexible Schedule Required
  • Job Level: Management

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Ingredients for Success

What makes a successful kitchen manager at Boston Pizza? Here are the top traits we are looking for.

  • Leadership
  • Communication
  • Problem Solver
  • Relationship Expert
  • Achiever
  • Versatile

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Quote

left quotation markI never thought that working in a kitchen at Boston Pizza as a Kitchen Manager would impact me the way it has. The skills I have learned in the kitchen have also transferred into my personal life. Some of those include being a better people leader, developing organizational and communication skills, and creating great friendships, which I am passionate about! Working as a team to get through the crazy busy rushes humbles you and teaches essential skills like patience and respect. Working in a kitchen at Boston Pizza has been so much fun and incredibly rewarding.right quotation mark

- Travis Taylor – Kitchen Manager

left quotation markWorking as a General Manager at Boston Pizza has proven to be one of the best decisions I have made professionally. The skills I learned from this role have been invaluable and continue to serve me daily. While fast-paced and challenging, each day was filled with learning opportunities, allowing me to determine how to use my strengths to achieve a goal. Leading a team is a gratifying experience. It taught me the true meaning of teamwork and how to empower my team, to motivate and support them to achieve their full potential. It gave me greater confidence and strengthened my communication skills and conflict-resolution capabilities. I can proudly say the experience I acquired as GM directly led to where I am today in my career.right quotation mark

- Meagan Lewis – General Manager

Culture

  • Fun environment where you'll meet future life long friends
  • The company is always striving to be better
  • Opportunities to grow for everyone
  • We value performance and results but also our team members

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Career Path

Boston Pizza offers many career paths to support your immediate and future success.

  • Kitchen Manager branches to Regional Kitchen Manager or General Manager
  • Regional Kitchen Manager ends this branch.
    General Manager branches to Operating Partner (Franchisee Career Path) or Regional Operations Manager (Corporate Career Path)
  • Operating Partner (Franchisee Career Path) branches to Franchisee.
    Regional Operations Manager (Corporate Career Path) branches to Senior Operations Manager
  • Franchisee ends this branch.
    Senior Operations Manager branches to Director of Operations.
  •  
    Director of Operations ends this branch.

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Benefits/
Rewards

  • Training & Professional Development

    Online and on the job training. Manager Development Certification and Management Training Program. Leadership conference and leadership on the road.

  • Work/Life Balance

    Flex scheduling, days or nights.

  • Industry Leader

    55 year old company with over 375 Restaurants from coast to coast!

  • Community Focused

    A company entrenched in community service with opportunities to give back.

  • Collaboration

    Share your best ideas with our corporate team – KM Corner, KM Council, Access to Regional Operations Managers, Senior Operations Managers and Senior Leadership

  • Awards & Recognition

    BPI Scholarship Awards

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Job Description

Assistant General Manager

Reference # 2025-17318 Location Rocky View Date posted 08/02/2025 Address Cross Iron Mills - 261055 CrossIron Blvd Rocky View, Alberta T4A 0G3 Canada

Assistant General Manager (AGM)/General Manager (GM)

Assistant General Managers at Canada's leading casual dining restaurant, Boston Pizza, oversees the daily operations of the Restaurant. This includes the training, development, staffing, scheduling and performance management of the Front of House team members. This includes leading FOH operations and execute growth strategies. This role combines day-to-day operational management with a strong focus on sales, guest experience, and team development. AGM also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment and contribute to a thriving workplace culture.

Why Is BP A Great Place To Work?

  • Come for a job, stay for a career – there are exciting opportunities for career growth within the restaurant or at Boston Pizza head office
  • Build relationships and give back to your local community
  • Management Training Programs, Leadership Development conferences and access to dynamic mentorship programs and initiatives
  • A respectful culture and work environment where your feedback matters
  • Fantastic reward and recognition programs

Operational & Financial Management

  • Oversee FOH operations, including scheduling, cash handling, and inventory control.
  • Manage alcohol ordering, waste reduction, and vendor relations to optimize costs.
  • Maintain labor costs (10–12.5%) and food/beverage waste below 1%.
  • Provide cost reports and implement strategies to meet operational KPIs.

Business Growth & Sales Strategies

  • Develop and execute local store marketing, social media campaigns, and community events.
  • Grow catering, private events, and new revenue streams to increase sales.
  • Target 5–10% sales growth during slow seasons and deliver measurable results.

Guest Services

  • Ensure a guest-first approach with consistent service standards.
  • Achieve a Google rating of 4.5+ and resolve 95% of complaints within 48 hours.
  • Monitor online reviews and implement service improvements.

Human Resources & Leadership

  • Hire, train, and coach FOH staff; conduct performance reviews and recognition programs.
  • Foster a positive, professional, and inclusive work culture.
  • Maintain employee engagement to keep attrition under 5% and develop future leaders.

Compliance & Standards

  • Enforce food safety, cleanliness, and AHS/AGLC compliance.
  • Ensure 100% adherence to Boston Pizza corporate policies and Alberta Labor Laws.
  • Maintain audit readiness (CBSA/Steritech) with zero P1 issues.
  • 3+ years management experience in a franchise or corporate restaurant.
  • Boston Pizza FOH experience strongly preferred.
  • Pro-Serve, First Aid, and Food Safety certifications required.
  • Strong leadership, problem-solving, and communication skills.
  • Flexible to work evenings, weekends, and holidays.
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