Looking for an opportunity to make a real impact? We’re currently recruiting for a IT Support Analyst to join our amazing team of talented employees. This is a hybrid role, our office is in Richmond, BC so we’re ideally looking for a candidate in the Greater Vancouver area.

Boston Pizza International has been recognized as one of Canada’s 50 Best Managed Companies since 1994. Boston Pizza International Inc. is Canada’s No. 1 casual dining brand with more than 370 restaurants in Canada and more than $1 billion in annual sales. Boston Pizza has for decades enjoyed a significant takeout and delivery side to our business, which has served as a strong advantage vs. most competitors in helping us adjust to and successfully weather the significant impacts the pandemic has had on the broader restaurant industry. We hope you’ll consider joining us!

What you do:

Reporting to the Senior Support Manager, the IT Support Analyst is responsible for providing Level 1 and 2 hardware and software technical support to Boston Pizza International (“BPI”) and Treliving Private Investments (“TPI”). This role requires frequent contact with various IT groups and business clients to ensure timely and professional delivery of services. 

In this role, you will be expected to:

• Provide on-site and remote Technical Support for Boston Pizza's corporate staff.
• Provide first level ticketing support, document and assign tickets accordingly.
• Create, manage, and maintain all helpdesk process documentation.
• Install, configure, support, and maintain laptops, mobile devices, printers, MS Team conferencing calls and network connectivity for corporate clients.
• Perform physical equipment installs, maintenance, removals, and configuration on equipment located in all offices.
• Manage the Active Directory user and group and Office 365.
• Support the new user setup and termination process for all corporate and TPI employees.
• Maintain the shared directory security permissions.
• Provide O365 mailbox troubleshooting and mail flow support.
• Provide orientation training for new hires on the proper use of computer hardware, software applications and the various network services available.
• Resolve client hardware and software issues.
• Lift and maneuver 20 lb boxes.

Who you are:

• You have a minimum of 2 years of college or university-level coursework in computer science or information technology.
• You have 2-3 years of experience with application software, hardware installation, upgrades, and repairs.
• You have 2-3 years of experience performing Microsoft Windows and Active Directory system support.
• You have experience working with Microsoft Windows 10/11, Microsoft O365, and Microsoft Teams.
• You have experience working with Dell, Microsoft, Apple and Samsung hardware.
• You have excellent communication (written and verbal), interpersonal, problem-solving, multi-tasking and organizational skills.
• You can appropriately plan and execute tasks, work collaboratively and build relationships, maintain high-level of confidentiality, and exercise discretion when working with others.
• You are self-disciplined, flexible, and adaptable to change.

Why you want to work with us:

• We’re a strong Canadian brand with a hospitality focus, embracing a work-hard, play hard philosophy;
• We’re an organization with a strong emphasis on team culture;
• Our entrepreneurial roots support a culture of collaboration;
• We offer a flexible working environment that embraces both in-person and remote work;
• We have amazing employee programs and benefits;
• We’re always looking to promote internal talent;
• We have a tight-knit team to support you every step of the way;
• We’re a Great Place to Work®, and recognized on the Best Workplaces™ for Women, and Most Trusted Executive Teams 2024 Lists.

What’s next:

• If you know someone who might be interested, share this posting with them;
• If you’re interested, send us your resume;
• If we’re interested, we’ll reach out to you to schedule a phone screen;
• If you continue to be a prime candidate, we’ll move forward with interviews;
• If you’re our leading candidate, we’ll conduct reference and background checks and provided they’re as good as we expect, we’ll extend you an offer.

The annual base salary for this role is $60,600 - $68,000.

At Boston Pizza International, we are committed to a culture that welcomes, encourages, and celebrates the diversity of our team members. Our commitment extends to providing equal opportunities and accommodations throughout our recruitment process. If you require accommodations in our recruitment process, we encourage you to inform the recruiter and/or hiring manager.

#BPICareers