Looking for an opportunity to make a real impact? We’re currently recruiting for an Infrastructure Administrator to join our amazing team of talented employees. This is a hybrid role, our office is in Richmond, British Columbia, so we’re ideally looking for a candidate in the Greater Vancouver area.

Boston Pizza International has been recognized as one of Canada’s 50 Best Managed Companies since 1994. Boston Pizza International Inc. is Canada’s No. 1 casual dining brand with more than 370 restaurants in Canada and more than $1 billion in annual sales. Boston Pizza has for decades enjoyed a significant takeout and delivery side to our business, which has served as a strong advantage vs. most competitors in helping us adjust to and successfully weather the significant impacts the pandemic has had on the broader restaurant industry. We hope you’ll consider joining us!

What you do:

As a member of the Business Technology team and reporting to the Infrastructure Architect, the Infrastructure Administrator is responsible for providing technical support and for supporting the maintenance of IT systems in both Boston Pizza's on-premises data center, remote restaurant support and Azure Cloud environments. The Infrastructure Administrator will also provide first and second level second level support for areas of expertise, identifying and escalating trouble tickets, as needed, to higher-level support.

In this role, you will be expected to:

• Administer, maintain and support: Microsoft Active Directory, GPO, DNS, DHCP; Microsoft Azure Environment (PaaS, and IaaS); Microsoft O365 Environment; SSO, and Security Authentication; Infrastructure of Branch Offices and Data Center.
• Manage and maintain Azure, backup systems.
• Manage and maintain Corporate Defender for Endpoint and m365 Security Center.
• Manage and maintain SFTP/FTP and file shares.
• Manage and maintain SonicWall/Meraki firewall hardware.
• Office 365 Administration: Administer Office 365 services, including email, and Teams. Manage user accounts, licenses, and configurations to meet business needs.
• Domain registration and management and external DNS records and certificates.
• Provide second-level technical support for complex issues related to Azure, Office 365, and other IT systems. Collaborate with the IT support team to resolve issues efficiently.
• Manage and configure Web Application Firewalls to protect web applications from threats and vulnerabilities, ensuring compliance with security standards and practices.
• Participate in regularly scheduled after hours Windows Updates for servers.
• Assist with the creation and maintenance of technical documentation, including IT standards that reflect company policies.
• Manage and document tickets in internal ticketing system.

Who you are:

• You have a degree or diploma in IT, Computer Sciences, or related field
• You have 3+ years working with Microsoft Windows Server, Backups, and Microsoft Exchange, SonicWall and Meraki.
• You have experience with Microsoft Windows Server, Group Policy, Sophos/Microsoft Defender for Endpoint, Teams, IIS, and Microsoft PowerShell, and scripting languages
• You may have Microsoft certification
• You have strong working knowledge of Networking, Microsoft Windows clients and servers, and Azure (PaaS, and IaaS)
• You have strong working knowledge of hardware including Dell PCs
• You have strong organizational, time management, analytical, critical thinking, problem-solving, communication (written and verbal) in both technical and non-technical terms, high degree of accuracy and attention to detail
• You are able to work both independently and as a collaborative team, and can multi-task and manage multiple priorities

Why you want to work with us:

• We’re a strong Canadian brand with a hospitality focus, embracing a work-hard, play hard philosophy;
• We’re an organization with a strong emphasis on team culture;
• Our entrepreneurial roots support a culture of collaboration;
• We offer a flexible working environment that embraces both in-person and remote work;
• We have amazing employee programs and benefits;
• We’re always looking to promote internal talent;
• We have a tight-knit team to support you every step of the way;
• We’re a Great Place to Work®, and recognized on the Best Workplaces™ for Women, and Most Trusted Executive Teams 2024 Lists.

What’s next:

• If you know someone who might be interested, share this posting with them;
• If you’re interested, send us your resume;
• If we’re interested, we’ll reach out to you to schedule a phone screen;
• If you continue to be a prime candidate, we’ll schedule interviews;
• If you’re our leading candidate, we’ll conduct reference and background checks and provided they’re as good as we expect, we’ll extend you an offer.

The base annual salary for this role is $73,600 - $82,500.

At Boston Pizza International, we are committed to a culture that welcomes, encourages, and celebrates the diversity of our team members. Our commitment extends to providing equal opportunities and accommodations throughout our recruitment process. If you require accommodations in our recruitment process, we encourage you to inform the recruiter and/or hiring manager.

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