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Front of House Manager

Reference # 2024-13788 Location Orleans

Front of House Manager, at Boston Pizza, one of Canada’s Best Managed Companies for 24 years running, oversee the daily Heart of House operations of Canada’s leading casual dining restaurant. They are responsible for ensuring that our most important people, our guests and our Heart of House team members, have an excellent Boston Pizza experience from start to finish. Skilled at overseeing food preparation, ordering supplies, scheduling shifts, and monitoring inventory levels, they also demonstrate outstanding leadership, have a strong foodservice background, communicate effectively and most of all, champion a fun and safe working environment for all.

  • Job Type: Full Time
    Flexible Schedule Required
  • Job Level: Management

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Ingredients for Success

What makes a successful kitchen manager at Boston Pizza? Here are the top traits we are looking for.

  • Leadership
  • Communication
  • Problem Solver
  • Relationship Expert
  • Achiever
  • Versatile

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Quote

left quotation markI never thought that working in a kitchen at Boston Pizza as a Kitchen Manager would impact me the way it has. The skills I have learned in the kitchen have also transferred into my personal life. Some of those include being a better people leader, developing organizational and communication skills, and creating great friendships, which I am passionate about! Working as a team to get through the crazy busy rushes humbles you and teaches essential skills like patience and respect. Working in a kitchen at Boston Pizza has been so much fun and incredibly rewarding.right quotation mark

- Travis Taylor – Kitchen Manager

left quotation markWorking as a General Manager at Boston Pizza has proven to be one of the best decisions I have made professionally. The skills I learned from this role have been invaluable and continue to serve me daily. While fast-paced and challenging, each day was filled with learning opportunities, allowing me to determine how to use my strengths to achieve a goal. Leading a team is a gratifying experience. It taught me the true meaning of teamwork and how to empower my team, to motivate and support them to achieve their full potential. It gave me greater confidence and strengthened my communication skills and conflict-resolution capabilities. I can proudly say the experience I acquired as GM directly led to where I am today in my career.right quotation mark

- Meagan Lewis – General Manager

Culture

  • Fun environment where you'll meet future life long friends
  • The company is always striving to be better
  • Opportunities to grow for everyone
  • We value performance and results but also our team members

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Career Path

Boston Pizza offers many career paths to support your immediate and future success.

  • Kitchen Manager branches to Regional Kitchen Manager or General Manager
  • Regional Kitchen Manager ends this branch.
    General Manager branches to Operating Partner (Franchisee Career Path) or Regional Operations Manager (Corporate Career Path)
  • Operating Partner (Franchisee Career Path) branches to Franchisee.
    Regional Operations Manager (Corporate Career Path) branches to Senior Operations Manager
  • Franchisee ends this branch.
    Senior Operations Manager branches to Director of Operations.
  •  
    Director of Operations ends this branch.

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Benefits/
Rewards

  • Training & Professional Development

    Online and on the job training. Manager Development Certification and Management Training Program. Leadership conference and leadership on the road.

  • Work/Life Balance

    Flex scheduling, days or nights.

  • Industry Leader

    55 year old company with over 375 Restaurants from coast to coast!

  • Community Focused

    A company entrenched in community service with opportunities to give back.

  • Collaboration

    Share your best ideas with our corporate team – KM Corner, KM Council, Access to Regional Operations Managers, Senior Operations Managers and Senior Leadership

  • Awards & Recognition

    BPI Scholarship Awards

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Job Description

Front of House Manager

Reference # 2024-13788 Location Orleans Date posted 01/08/2024 Address Orleans - 3884 Innes Road Orleans, Ontario K1W 1K9 Canada

Front of House (FOH) Manager at Boston Pizza Orleans

A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, staffing, scheduling, and performance management of the Front of House team members. The Front of House Manager supports the team to ensure that our most important people, our Guests, and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment, and contribute to thriving workplace culture.

Reporting to the General Manager, the FOH Manager will ensure that all guests are provided with the best experience possible and all responsibilities are conducted in a professional manner.

  • Foster a positive and fun company culture.
  • Manage and execute all aspects of the front of house, human resources: recruitment and selection, training, performance management, recognition and development.
  • Manage employees by building strong teamwork and maintaining an accurate.
  • As part of the management team maintain an up-to-date plan of restaurant staffing needs.
  • Prepare schedules and ensure that the restaurant is properly staffed for all shifts.
  • Lead, manage and deliver the Perfect Guest Experience each shift: dine-in, sports bar, take- out and delivery and guest recovery.
  • Maintain a positive attitude that promotes teamwork within the restaurant.
  • Shift management of controllable costs: Food, beverage, labour and QC prom line.
  • Ensure operational and occupational health and safety standards are in place and adhered to each and every shift.
  • Measure and evaluate service standards by using various feedback tools to develop and implement plans for continuous service improvement.
  • Assist the management team with all aspects of restaurant operations.
  • Other duties as required.

What does a successful Front of House Manager look like?

  • Leads by example and works "Shoulder to Shoulder" with team members and coaches in the moment
  • Driven by professional development opportunities, and is consistently seeking new learning and skill-building moments
  • Achieves goals through strong organizational skills and effective time management
  • Builds relationships by finding common ground and working cohesively with all team members
  • Committed to championing the "Foundations of Hospitality," Boston Pizza's Brand Standards and Food Safety
  • Effectively communicates, sharing goals, challenges, and is continuously coaching the team on ways to progress
  • Maintains a positive composure and thrives in a fast-paced environment
  • Canadian restaurant experience required.
  • Strong communication and interpersonal skills, both written and oral.
  • Strong analytical/decision-making skills.
  • Leadership skills – able to direct, coach, and supervise a team
  • Customer service skills – able to exceed guest expectations.
  • A positive and team-oriented attitude.
  • Must be able to work with minimal supervision and have a strong initiative.
  • You must be able to perform efficiently during high volume peak periods.
  • Ability to multi-task in a fast paced environment.
  • Must be able to work a flexible schedule including opening, closing, weekends and holidays.
  • Must be eligible to work in Canada.

Freshly Made Careers

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