Looking for an opportunity to make a real impact? We’re currently recruiting for an Implementation Technician to join our amazing team of talented employees. This is a hybrid role, our office is in Richmond, BC, so we’re ideally looking for a candidate in the Greater Vancouver area.

Boston Pizza International has been recognized as one of Canada’s 50 Best Managed Companies since 1994. Boston Pizza International Inc. is Canada’s No. 1 casual dining brand with more than 370 restaurants in Canada and more than $1 billion in annual sales. We hope you’ll consider joining us!

What you do:

As a member of the Technology team, and reporting to the Senior Implementation Manager, the Implementation Technician is responsible for the deployment, support, and training of approved restaurant technologies for all Boston Pizza Restaurants. This role involves project-based and ad-hoc deployments, both remotely and on-site, sustainment of key restaurant technology platforms, training, and technical support. In this role, you will be expected to:

• Assess restaurant requirements and fulfill requests for Boston Pizza approved hardware and software.
• Responsible for the communications, coordination, and deployment of initiatives and key technology projects to restaurants.
• Develop and maintain documentation and configurations for deployed technologies.
• Provide support and training to Franchisees and restaurants for New Restaurant Openings (NROs), renovations, and all technology system upgrades.
• Provide program sustainment for key restaurant technology platforms, including new feature development, system maintenance, imaging, and licensing reviews.
• Provide technical support for all Boston Pizza restaurants (including Boston’s US locations), through the POS Solution Centre.

Who you are:

• You have a 2-year technology diploma (e.g., CITA, CIT, etc.)
• You have 2-3 years of experience in IT technical support for networking, troubleshooting, and field work
• You may have experience with Point of Sale (“POS”) systems, POSitouch preferred
• You have strong network installation and cable management best practice skills
• You have working knowledge of Microsoft Windows operating systems and Office suites
• You may have working knowledge of restaurant operations and building concepts
• You have strong customer service, problem-solving, time and project management, communication (verbal & written), decision making, and analytical skills
• You are able to climb ladders and lift at least 25 KG
• You are able to develop procedures and create instructional documents
• You must be available to work evenings and weekends with the ability to travel to multiple restaurant locations (e.g. valid driver’s license)

Why you want to work with us:

• We’re a strong Canadian brand with a hospitality focus, embracing a work-hard, play hard philosophy;
• We’re an organization with a strong emphasis on team culture;
• Our entrepreneurial roots support a culture of collaboration;
• We offer a flexible working environment that embraces both in-person and remote work;
• We have amazing employee programs and benefits;
• We’re always looking to promote internal talent;
• We have a tight-knit team to support you every step of the way;
• We’re a Great Place to Work® and have been recognized on the 2024 Best Workplaces™ lists for Giving Back, Retail & Hospitality, Most Trusted Executive Teams, Women, British Columbia, and Mental Wellness;
• Through the Boston Pizza Foundation, we’re focused on giving back to the communities we live, work and play in.

What’s next:

• If you know someone who might be interested, share this posting with them;
• If you’re interested, send us your resume;
• If we’re interested, we’ll reach out to you to schedule a phone screen;
• If you continue to be a prime candidate, we’ll schedule interviews;
• If you’re our leading candidate, we’ll conduct reference and background checks and provided they’re as good as we expect, we’ll extend you an offer.

The annual base salary for this role is $64,200 - $72,000.

At Boston Pizza International, we are committed to a culture that welcomes, encourages, and celebrates the diversity of our team members. Our commitment extends to providing equal opportunities and accommodations throughout our recruitment process. If you require accommodations in our recruitment process, we encourage you to inform the recruiter and/or hiring manager.

#BPICareers