Looking for an opportunity to make a real impact? We’re currently recruiting for an Infrastructure Lead to join our amazing team of talented employees. This is a hybrid role, our office is in Richmond, BC so we’re ideally looking for a candidate in the Greater Vancouver area.

Boston Pizza International has been recognized as one of Canada’s 50 Best Managed Companies since 1994. Boston Pizza International Inc. is Canada’s No. 1 casual dining brand with more than 370 restaurants in Canada and more than $1 billion in annual sales. We hope you’ll consider joining us!

What you do:

As a member of the Technology team, you will report to the Senior Director, Business Solutions and Architecture. The Infrastructure Lead is responsible for the design, availability, security, and performance of the organization’s IT infrastructure. This role provides technical leadership across on-premises, cloud, and hybrid environments, ensuring reliable operations while evolving the infrastructure to support business growth, resiliency, and security.  The role also provides strategic oversight of corporate IT helpdesk and end-user support services, ensuring high-quality service delivery, operational excellence, and a strong employee technology experience. In this role, you will be expected to:

• Roadmap Planning and Implementation: Collaborate with senior IT leadership to identify and align infrastructure strategy and initiatives with overall business and IT strategy.
• Infrastructure Architecture Design: Lead the design scalable, resilient, and secure infrastructure architectures (on-prem, cloud, hybrid) in conjunction with Cybersecurity Lead.
• Team Management: Lead, mentor, and develop infrastructure and system administration team by providing hands-on guidance on technical tasks, prioritizing team activities, setting technical standards and implementing best practices.
• Security and Risk Management: Partner with Cybersecurity Lead to ensure infrastructure meets security requirements by implementing and maintaining secure configurations, patching, vulnerability remediation, and access controls
• Project Leadership: Direct technology initiatives from inception through to successful implementation, ensuring projects are delivered on time, within budget, and meet organizational requirements and standards.
• Operations & Reliability: Oversee the administration of corporate and restaurant IT infrastructure (Servers, Switches, Firewalls) ensuring high availability, performance, backup and disaster recovery for all infrastructure services.
• Vendor Management: Vendor and contract negotiation and performance assessment of cybersecurity related technology.
• Cloud & Platform Management: Manage cloud environments including cost optimization and oversee the administration of identify, access and platform services.
• Technology Assessment: Evaluate and recommend new technologies, platforms, and tools
• Cross-Functional Collaboration: Work closely with other IT teams and departments to understand their technology needs and ensure the IT solutions provided meet these requirements effectively.
• Corporate Helpdesk & End-User Support Management: Provide strategic oversight and operational leadership for the corporate IT helpdesk function, ensuring consistent, timely, and high-quality end-user support. Define service management standards, support models, SLAs, escalation paths, and tooling in alignment with ITIL best practices, while partnering with business stakeholders to continuously improve service delivery, user experience, and operational efficiency.

Who you are:

• You have a degree in Computer Science, Engineering, or related field
• You have 10 years of experience with System and network Administration, with 3+ years in a management role. Additionally, you have experience building and managing Cloud Architecture and Cybersecurity.
• You have Infrastructure related certifications: Cisco(CCNA, CCNP), Fortinet (NSE) CompTIA (Network+, Security+), Microsoft (365, Azure)
• You have IT infrastructure knowledge including on-premises and cloud platforms, networks, servers, storage, identity and access services, core collaboration platforms, backup and disaster recovery, and the tooling required to operate these services securely and reliably.
• You have strong leadership, organizational, communication (verbal and written), and interpersonal skills.
• You have strong contract negotiation, IT business proposal preparation, fluency in Network, AD, Microsoft Azure and Microsoft Office 365 support, and documentation and project management skills.
• You can collect and analyze data, draw conclusions, and make actionable recommendations.
• You can work efficiently on simultaneous assignments under tight deadlines, and work independently and as part of a team.

Why you want to work with us:

• We’re a strong Canadian brand with a hospitality focus, embracing a work-hard, play hard philosophy;
• We’re an organization with a strong emphasis on team culture;
• Our entrepreneurial roots support a culture of collaboration;
• We offer a flexible working environment that embraces both in-person and remote work;
• We have amazing employee programs and benefits;
• We’re always looking to promote internal talent;
• We have a tight-knit team to support you every step of the way;
• We’re a Great Place to Work® and have been recognized on the 2024 Best Workplaces™ lists for Giving Back, Retail & Hospitality, Most Trusted Executive Teams, Women, British Columbia, and Mental Wellness;
• Through the Boston Pizza Foundation, we’re focused on giving back to the communities we live, work and play in.

What’s next:

• If you know someone who might be interested, share this posting with them;
• If you’re interested, send us your resume;
• If we’re interested, we’ll reach out to you to schedule a phone screen;
• If you continue to be a prime candidate, we’ll schedule interviews;
• If you’re our leading candidate, we’ll conduct reference and background checks and provided they’re as good as we expect, we’ll extend you an offer.

The annual base salary for this role is $115,300 - $130,000

At Boston Pizza International, we are committed to a culture that welcomes, encourages, and celebrates the diversity of our team members. Our commitment extends to providing equal opportunities and accommodations throughout our recruitment process. If you require accommodations in our recruitment process, we encourage you to inform the recruiter and/or hiring manager.

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