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Front of House Supervisor

Reference # 2022-10657 Location Pembroke

Front of House Supervisor, at Boston Pizza, one of Canada’s Best Managed Companies for 24 years running, oversee the daily Heart of House operations of Canada’s leading casual dining restaurant. They are responsible for ensuring that our most important people, our guests and our Heart of House team members, have an excellent Boston Pizza experience from start to finish. Skilled at overseeing food preparation, ordering supplies, scheduling shifts, and monitoring inventory levels, they also demonstrate outstanding leadership, have a strong foodservice background, communicate effectively and most of all, champion a fun and safe working environment for all.

  • Job Type: Full Time
    Flexible Schedule Required
  • Job Level: Management

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Ingredients for Success

What makes a successful kitchen manager at Boston Pizza? Here are the top traits we are looking for.

  • Leadership
  • Communication
  • Problem Solver
  • Relationship Expert
  • Achiever
  • Versatile

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left quotation markThe experience I acquired from working in the Heart of House at Boston Pizza as both a Line Cook and Kitchen Manager have forever changed my life and helped shape me into who I am today. Learning how to cook multiple dishes as quickly as possible, with the highest level of quality while upholding BP standards is challenging; however, the fast paced, exciting, team-oriented environment is also very rewarding. Working in the kitchen at BP’s taught me many valuable life skills including time management, food safety, and respect for all others that I currently still utilize every day. Some of my fondest memories and life-long friendships come from working in the kitchen at Boston Pizza.right quotation mark

- Darcy McNeil, Kitchen Manager

left quotation markMy time as a Kitchen Manager at Boston Pizza taught me the importance of team culture and employee development. To execute a busy dinner service, the Heart of House team needs to have energy, communication, passion, and focus on providing quality meals to every guest that walks through our doors. These are characteristics of any great team. My favorite part of leading a kitchen was working with my team members to grow their skills while developing a team that trusts each other and works effectively to create the best experience for our guests.right quotation mark

- Maddison Olsen, Kitchen Manager


  • Fun environment where you'll meet future life long friends
  • The company is always striving to be better
  • Opportunities to grow for everyone
  • We value performance and results but also our team members

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Career Path

Boston Pizza offers many career paths to support your immediate and future success.

  • Kitchen Manager branches to Regional Kitchen Manager or General Manager
  • Regional Kitchen Manager ends this branch.
    General Manager branches to Operating Partner (Franchisee Career Path) or Regional Operations Manager (Corporate Career Path)
  • Operating Partner (Franchisee Career Path) branches to Franchisee.
    Regional Operations Manager (Corporate Career Path) branches to Senior Operations Manager
  • Franchisee ends this branch.
    Senior Operations Manager branches to Director of Operations.
    Director of Operations ends this branch.

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  • Training & Professional Development

    Online and on the job training. Manager Development Certification and Management Training Program. Leadership conference and leadership on the road.

  • Work/Life Balance

    Flex scheduling, days or nights.

  • Industry Leader

    55 year old company with over 375 Restaurants from coast to coast!

  • Community Focused

    A company entrenched in community service with opportunities to give back.

  • Collaboration

    Share your best ideas with our corporate team – KM Corner, KM Council, Access to Regional Operations Managers, Senior Operations Managers and Senior Leadership

  • Awards & Recognition

    BPI Scholarship Awards

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Job Description

Front of House Supervisor

Reference # 2022-10657 Location Pembroke Date posted 12/05/2022 Address Pembroke - 1108B Pembroke Street East Pembroke, Ontario K8A 8P7 Canada

Front of House (FOH) Supervisor

A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House Supervisor supports the team to ensure that our most important people, our Guests, and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment, and contribute to thriving workplace culture.

Why Is BP A Great Place To Work?

  • What is important to you matters to us, so we have raised the bar to provide flexible scheduling that fits your lifestyle and contributes to your life-work balance
  • Come for a job, stay for a career – there are exciting opportunities for career growth within the restaurant or at Boston Pizza head office
  • Build relationships and give back to your local community
  • Boston Pizza Scholarship Program *
  • Leadership Training Programs, and access to dynamic mentorship programs and initiatives
  • A respectful culture and work environment where your feedback matters
  • Fantastic reward and recognition programs

What does a successful Front of House Supervisor look like?

  • Leads by example and works "Shoulder to Shoulder" with team members and coaches in the moment
  • Driven to develop existing skills, and is consistently seeking new learning and skill-building moments
  • Achieves goals through strong organizational skills and effective time management
  • Builds relationships by finding common ground and working cohesively with all team members
  • Committed to championing the "Foundations of Hospitality," Boston Pizza's Brand Standards and Food Safety
  • Effectively communicates development opportunities of the team with AGM and FOH manager and supports in these wherever possible
  • Maintains a positive composure and thrives in a fast-paced environment

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy, and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!

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